Big Bay
Big Bay is a small, remote community on the Lake Superior shore in the Huron Mountains north of Marquette, known for the Thunder Bay Inn and its "Anatomy of a Murder" history, the Big Bay Point Lighthouse, and a rugged outdoor-and-resort character. Media & Technology Group builds bespoke business platforms — custom software, AI automation, managed IT, and marketing — for the Big Bay area's lodging, outfitters, shops, and service businesses, and we serve them remote-first from York County, Pennsylvania — distance is no barrier, and we add on-site time when a project warrants the trip.
Do you work with businesses in Big Bay, Michigan?
Yes — remote-first from our York County, Pennsylvania base, and being in a remote Lake Superior town is no obstacle: nearly all of our work is done remotely, so a Big Bay client gets a named contact, a regular maintenance window, and direct access for urgent issues.
Does being in a remote Upper Peninsula town make support harder?
Not at all — remote-first is exactly the point: a Big Bay lodge or outfitter gets the same fast response and attention as a business in any city, without anyone needing to make the drive up.
What would you build for a Big Bay lodge, outfitter, or shop?
Usually a booking, reservation, customer, or billing platform built around how your seasonal operation runs — so a Big Bay business works from one system instead of a paper calendar and disconnected apps.
Where does AI help a Big Bay business?
In intake, booking, customer email, and follow-up — so a Big Bay business gets real leverage through the tourist seasons without scrambling for staff.
What's the cybersecurity baseline for a Big Bay business?
Managed EDR, MFA, immutable backups, phishing filtering, and a written recovery plan, plus secure payment handling if you take card payments. We set it up and manage it for you.
What does a custom platform cost a Big Bay business?
A single focused workflow runs from the high four figures into the mid five figures; we scope it to what your Big Bay operation actually needs and phase it so value lands early.
How long until it's running?
Usually eight to ten weeks to the first live workflow, then iterative improvements from there.
Who owns the code and data?
You do, outright — no lock-in. The platform and data belong to your Big Bay business.
How fast do you respond when something breaks?
Typically 15–60 minutes during business hours and under an hour after-hours for critical issues, handled remotely with direct access for urgent problems — which matters most in season.
Can you help a Big Bay business get found online?
Yes — local SEO and content tuned for Big Bay, its Lake Superior and Huron Mountains setting and its lodging and outdoor draw, so the travelers searching nearby find you first.
What we do for Big Bay businesses
Every engagement is built around how your Big Bay operation actually runs — a lodge, an outfitter, a shop, or a service business — not an off-the-shelf template. Here's where we help:
Custom Software Platforms
Booking, reservation, customer, and billing platforms built around how a Big Bay lodge, outfitter, or shop runs, so the work lives in one system instead of disconnected apps.
Intelligent Automation
AI and workflow automation that takes intake, booking, and customer email off a Big Bay team's plate, so your people focus on guests through the season.
Marketing & SEO
Local SEO and content tuned for Big Bay, its Lake Superior and Huron Mountains setting and its lodging and outdoor draw, so the travelers searching nearby find you first.
Managed IT & Cybersecurity
Managed EDR, MFA, immutable backups, secure payment handling, and phishing filtering for a Big Bay business, handled remotely with on-site help when needed.
Consulting
Practical advice for Big Bay owners on where technology and AI fit a lodging, outfitter, retail, or service business.
